Refund policy
We want you to be completely satisfied with your purchase. Please review our policy below.
Order Cancellation
Orders can be canceled within 12 hours of purchase. After this period, orders are processed and can no longer be canceled.
Returns and Exchanges
We accept returns within 14 days of delivery.
To be eligible:
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Items must be unused and in their original condition.
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Items must be returned in their original packaging.
To request a return, please contact us at:
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographic proof. We will be happy to send you a replacement product or issue a refund.
Shipping Times and Delays
By placing an order, you acknowledge that:
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Delivery generally takes 7 to 15 business days.
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In some cases, shipping may take up to 20–25 business days due to:
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Customs clearance
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Carrier delays
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High-demand periods
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Delays caused by customs or carriers are beyond our control and do not qualify for a refund as long as the order is still in transit.
Lost Packages
If the carrier confirms that your package has been lost, we will offer a replacement or a full refund.
Refunds (If Applicable)
Refunds are processed once:
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The returned item has been received and inspected;
OR
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The issue has been verified (lost or damaged item).
Refunds may take 5 to 10 business days to appear in your account.
Non-Refundable Situations
We do not issue refunds for:
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Orders that are still in transit within the expected delivery timeframe.
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Delays caused by customs or carriers.
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Incorrect addresses provided by the customer.